Week 12: Universal Access Reflections

Universal access and universal design for libraries and other information agencies goes beyond meeting ADA facility requirements - universal access applies to web design, technology, materials in a variety of formats, and staff attitudes (yes, attitudes). Applying the principles of universal access to every aspect of the library does present challenges. For example, a print bias can get in the way of a expanding an audio book collection, and biases against other media and new technology can also prevent progress in, say, creating an accessible-for-all computer lab (Norman, 2003).

It may be surprising that librarians with print and technology biases exist at a time when a large part of the LIS field is keeping up with emerging, accessible technologies. However, considering that attitudinal barriers do affect library services to people with disabilities and hold back the implementation of universal access policies, maybe it is not so shocking after all. According to Carter (2004), library staff attitudes toward people with disabilities are a difficult barrier to universal access. Changing staff attitudes can be a difficult, but not impossible process. Carter suggests attitudinal, facility, and service and legal training can all work together to help change staff attitudes. Attitudinal trainings that use role-playing to reveal existing attitudes, or facility trainings that have staff simulate a person that uses a wheelchair create a greater sense of awareness of the needs of all patrons.

Universal access and universal design are not just for people with disabilities - as the term "universal" is defined, it is about equitable access for all users. Architectural, technological, and collection changes that are made with accessibility in mind not only benefit people with disabilities, but people of all abilities. Previous class discussions have covered the universal benefits of information agency updates geared toward people with disabilities that make the agency more accessible for everyone. The most common example is a wheelchair ramp or automated doors that also benefit a parent with a large stroller. Library signage with enlarged type makes signs easier to read for all, not just those with low vision. Those are just two of several examples of how universal access positively affects all of an information agency's patrons.

References

Carter, C.J. (2004). Providing services for students with disabilities in an academic library. Education Libraries 27(2 ), 13-18.


Norman, M.R. (2003). On my mind: Universal design and public libraries. American Libraries, 34(5), 35.